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Customer Success

Designing and implementing security training programs can be time-consuming and difficult – we know. You may have lots of roles to train, be unsure of which courses to assign, or struggle with measurement. An experienced Customer Success Manager (CSM) is your trusted adviser to drive completion rates, increase voluntary learning, and achieve objectives.

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Why Choose GCS SECURITY

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Prepare

  • Administrator training
  • Define goals & metrics
  • Rapid needs assessment
  • Prioritize sequencing
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Rollout

  • Determine roles, tech stack
  • Create learning paths
  • Map courses and activities
  • Develop plan
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Analyze

  • Gather feedback
  • Analyze usage & trends
  • Benchmark against KPIs
  • Identify gaps
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Optimize

  • Monitor objectives
  • Tweak learning paths
  • Revise goals & metrics
  • Update plans